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Return & Refund Policy – Marvaux Parfums

At Marvaux Parfums, customer satisfaction is important to us. We take pride in the quality of our fragrances and want you to shop with confidence.

Returns & Exchanges

• Due to the personal and hygienic nature of fragrance products, opened or used items are not eligible for return or refund.

• Unopened and unused products in their original packaging may be returned within 7 days of delivery.

• Returned items must be in new, resalable condition, including all original packaging and seals.

Damaged or Incorrect Items

• If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

• We may request photos of the item and packaging to assist with verification.

• Once approved, we will offer a replacement or refund, depending on availability.

Refund Processing

• Approved refunds will be issued to the original payment method.

• Please allow 5–10 business days for the refund to be processed after approval.

Non-Returnable Items

• Opened or used fragrances

• Items damaged due to misuse or improper handling

• Final sale or promotional items (if applicable)

How to Initiate a Return

To request a return or report an issue, please contact our customer support team with your order number and details of the concern.

Marvaux Parfums reserves the right to refuse returns that do not meet the above conditions. This policy is designed to ensure fairness while maintaining the quality and integrity of our products.

Shipping Information – Marvaux Parfums

At Marvaux Parfums, we are committed to delivering your order safely, promptly, and in accordance with Amazon’s shipping standards.

Order Processing

• Orders are typically processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods

• We ship using Amazon-approved carriers to ensure reliable and trackable delivery.

• All orders include tracking information, which will be provided once your order ships.

Estimated Delivery Time

• Standard Shipping: Delivery times vary by location and carrier, typically 3–7 business days after shipment.

• Delivery estimates may be affected by weather, carrier delays, or peak shopping periods.

Packaging

• All fragrances are carefully packaged to prevent damage during transit.

• Items are sealed and secured to maintain product quality and integrity upon arrival.

Shipping Locations

• We currently ship to addresses supported by Amazon Marketplace policies.

• Shipping availability may vary depending on destination and carrier restrictions.

Delayed or Lost Shipments

• If your order is delayed or appears lost in transit, please contact us so we can assist in resolving the issue.

• Once an order has been handed off to the carrier, delivery timelines are subject to the carrier’s service commitments.

Incorrect Address

• Please ensure your shipping address is accurate at checkout.

• Marvaux Parfums is not responsible for delays or delivery issues caused by incorrect or incomplete address information.